Please also visit our TERMS AND CONDITIONS section establishing the use, disclaimers, and limitations of liability governing the use of our website.
What Personal Data We Collect and How We Use I
From registered members, we collect only a minimum of personal information (i.e., as name, mailing address, email address, phone number, payment information, etc.) that is necessary to: authenticate and process their account and orders; provide them with account and order support; send them communications related to their account and orders; enable them to participate in special offers and other site features; and keep them posted on the latest announcements and updates. We store the personal information they provide in their online member account. All registered members can see, edit, or delete their personal information at any time in their online Back Office (except they cannot change their username). Member Support staff and website administrators can also see and edit that information.
Also, we may collect and use website user’s information for auditing, research, and analysis to improve our services and product.
Like many websites, «cookies» are used to enable our site’s or service provider’s systems to recognize visitor’s internet browser and capture and remember certain information. For instance, cookies are used to help the system process the items in a person’s shopping cart. They are also used to help us understand visitor’s preferences based on previous or current site activity, which enables us to improve services. Cookies also help us compile aggregate data about site traffic and site interaction, so that we can offer better site experiences and tools in the future. This information can include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), operating system, date/time stamp, and referring/exit pages. This information, which does not identify individual users, would only be used to analyze trends, to administer the site, to track users’ movements around the site, and to gather miscellaneous demographic information about our visitors as a whole. If you prefer not to enable cookies, please check the help section of your preferred internet browser for instructions on how you can disable cookies. However, be advised that certain features of websites may not be available when cookies are disabled.
Pixel tags, which are tiny graphic images, may be used to tell us what parts of our website visitors have visited.
In some of our email messages, we use a “click-through” URL link to content on our sites. When a person clicks on these URLs, they pass through our web servers before arriving at the destination. This click-through data may be tracked to help us measure interest in methods that visitors prefer to retrieve information and messages. If you prefer not to be tracked in this manner, simply avoid clicking text or graphic links in emails.
How We Protect Personal Information
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
We will not share, lease, sell, or otherwise transfer your personal information to any outside parties for their independent use or benefit without first obtaining your permission. However, we may release your information if we believe it is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights and safety.
Please note that Against All Odds may be required by law or litigation to disclose your personal information. Our internal policies call for the release of required information in the cases of subpoena, court orders and order of local, state and federal government.
Service Providers and Vendors
There are also times when Against All Odds may need to make certain personal information about you available to companies that perform work for AAO on products and services to you on our behalf. These companies may help us process information, deliver products to you, manage and enhance customer data, provide customer service, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Against All Odds policies, except if we inform you otherwise at the time of collection.
Embedded Content and Third-Party Websites
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Against All Odds does not knowingly collect personal information from children under the age of 18. If a child under 18 submits personal information to AAO – and we learn that personal information is the information of a child under 18 – we will attempt to delete the information as soon as possible.
How to Modify or Remove Your Information
If you do not want us to keep you up to date with latest information on products and services, contact Member Support and ask to be removed from promotional emails or you can opt out in your Back Office under your account profile. Please note that due to email production schedules, you may receive any emails already in production. Please note, you will still receive communications from us regarding your account and orders.
To delete all of your online account information from our database, sign into your Back Office and remove your contact, mailing, and billing information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
If you have an account with Against All Odds, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
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